Substitute FAQ for SubFinder

Do I need to use a certain Internet Browser when accessing SubFinder online?
No, most Internet browsers will work when using SubFinder via the Internet. The most common browsers are Internet Explorer, Firefox and Safari.

Do I have to call in and register with SubFinder before I can receive job offers?
Yes. You will not receive any job offers until you have registered!

Do I have to register every time I call in?
No. You only have to register once.

What happens if SubFinder calls me and gets my answering machine?
Your answering machine will record some portion of SubFinder’s greeting and narration asking for your PIN – Personal Identification Number. SubFinder will realize that the phone was answered, but will not leave any information regarding the job. SubFinder may call back later and offer you the job again.

What if someone in my family answers the phone and its SubFinder calling?
You have two choices: 1) If you are not home, you can teach family members how to accept jobs for you. If you choose to do this, please make sure they realize how important it is to tell you about the job after they accept it! 2) If you are home, have the person who answered the phone put the receiver down and call you. SubFinder will ask for your PIN several times, waiting approximately 30 seconds between each request, so you will have time to get to the
phone before the call is terminated.

Can an employee pre-arrange or request me for, his/her absence?
Yes, an employee can specifically request you as a substitute in SubFinder.

What if the days I am available to work change from week to week?
You can change this information yourself, using SubFinder online. Once you are logged in choose the personal information option and click the availability tab. You can also change this info yourself, using your touch-tone phone. From the main menu, choose to review personal information and then choose to review the days of the week you can work. Follow the instructions given by the narrator and/or your reference card to change your available days.

Can I ‘shop’ for jobs?
Yes! You can 'shop' for sub days up to 30 days in the future.

When I call in to review available jobs, will I be given a list of jobs from which to choose?
On the web, you will be able to see multiple jobs at one time. You can then decide if you’re interested by clicking Yes or No. On the phone you will hear one job at a time and will be able to accept the job, listen to the job again, or listen to the next job. If you accept the job, you may still review jobs for other dates, if there are any available at that time.