213.1 Public Complaints

PUBLIC COMPLAINTS


The Board of Directors recognizes that concerns regarding the operation of the school district will arise. The Board further believes that constructive criticism can assist in improving the quality of the educational program and in meeting individual student needs more effectively. The Board also places trust in its employees and desires to support their actions in a manner which frees them from unnecessary or unwarranted criticism and complaints.

Procedures for dealing with complaints concerning programs or practices should be governed by the following principles:

* where action/investigation is desired by the complainant, or where it seems appropriate, the matter should be handled as near the source as possible;

* complaints should both be investigated and, if possible, resolved expeditiously;

* complaints should be dealt with courteously and in a constructive manner; and

* individuals directly affected by the complaint should have an opportunity to respond as expeditiously as possible recognizing that numerous factors may control the timing of such opportunity (i.e. seriousness of complaint, nature of complaint, individuals involved, sensitivity of issues).

Specific procedures for handling complaints may be established in policies. The Board, consistent with its broad policy‚Äźmaking role, will deal with complaints concerning specific schools, programs or procedures only after the usual channels have been exhausted. Complaints regarding employees or complaints by students will follow the more specific policies on those issues.

When a complaint requiring attention is received by the Board or a board member it will be referred to the Superintendent. After all of the channels have been exhausted, the complainant may appeal to the Board by requesting a place on the Board agenda or during the public audience portion of the Board meeting. If the complainant appeals to the Board, the appeal shall be in writing explaining the procedure to that point and signed.


Legal Reference:
Iowa Code 279.8.


Cross Reference:
210.8 Board Meeting Agenda
204.10 Order of Regular Meetings Policy 505.5 Resolution of Student Concerns
401.20 Public Complaints about Employees


Adopted: Unknown
Modified: 11/16/20
Reviewed: 11/02/20

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